Refund policy

Papaya Co – Returns & Refunds Policy

At Papaya Co, we want you to love your new lighting and home décor. If you’re not completely satisfied, our returns and refunds process is straightforward and transparent.

Returns

You have 30 days from the date you receive your order to request a return. To be eligible:

  • Items must be unused and in their original condition, with tags and packaging intact.
  • You must provide a receipt or proof of purchase.

To start a return, please email us at hello@papayaco.com.au.

Note: Shipping fees for returns are not covered by Papaya Co, except for items that are faulty, damaged, or sent incorrectly.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Sale items
  • Gift cards

Exchanges

The quickest way to get the item you want is via our exchange process:

  1. Start a return by emailing info@papayaco.com.
  2. Once your return is approved, you’ll receive a voucher to make a new purchase for your desired item.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved:

  • Refunds will be issued to your original payment method within 10 business days.
  • Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at hello@papayaco.com.au.