Shipping policy
Papaya Co – Shipping Policy
At Papaya Co, we want your lighting and home décor to arrive safely and on time. Please read the details below to understand our shipping process.
1. Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- During peak periods or sales, processing may take slightly longer, but we’ll always keep you informed.
2. Shipping Times
Domestic (Australia):
- Standard shipping: 7–15 business days
- Expedited options may be available for select items
International Orders:
- Delivery times vary by country and typically take 14–30 business days depending on customs and local postal services.
- Customers are responsible for customs duties, taxes, or import fees.
Please note: Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
3. Shipping Fees
- Shipping fees are calculated at checkout based on location and order size.
- Free shipping promotions may apply to certain orders or products.
4. Order Tracking
- Once your order ships, you will receive a tracking number via email.
- You can track your order with the courier using this number.
5. Lost or Damaged Items
- All products are carefully packaged for shipping.
- If your item is lost in transit or arrives damaged, please contact us immediately at hello@papayaco.com.au.
- We will work with the courier to resolve the issue, whether through replacement or refund.
6. Address Accuracy
- Please provide a complete and accurate shipping address at checkout.
- We are not responsible for delays or non-delivery due to incorrect addresses.
7. Multiple Orders
- Orders placed separately may ship separately and arrive at different times depending on stock availability.
8. Contact Us
For questions about your order, shipping times, or tracking:
Email: hello@papayaco.com.au